The opportunity

We're hiring a Business Analyst for a long-term, near-site engagement supporting a major EU agency's ERP/ServiceNow business-process delivery in Warsaw, delivered through a specialist staffing partner under an EU framework contract. No Personal Security Clearance required.

The role

You'll work as a Business Analyst on ERP-scale business-process and ServiceNow-platform delivery: modelling processes, eliciting and tracking requirements, supporting design, testing and change management, and driving business-process improvement.

What you'll do

Model and document value chains/streams, business processes, roles, capabilities and data
Elicit and analyse business needs, requirements and user stories
Support business experts and product owners during requirements definition and software development
Maintain and track requirements/user stories through the systems lifecycle
Translate business, user and technical needs into business requirements specifications
Map business goals, benefits, priorities, components and system features
Support preparation of business cases and feasibility studies, and contribute to systems design, testing, QA and change management
Coach client staff through process changes and support transition roadmaps
Identify and drive opportunities for business-process improvement

What you bring

5+ years of IT-relevant professional experience, including 3+ years as a Business Analyst or in a similar role
At least 2 certifications among CCBA (or equivalent) and Certified UML Professional (foundation) / BPM2 fundamental (or equivalent)
At least one valid ServiceNow certificate (Certified System Administrator, Citizen Developer, Certified Implementation Specialist, or similar)
Bachelor's-level education (ICT-relevant degree not mandatory) and English at C1
Experience as BA on a large-scale ERP deployment (over 1 year, over €1M budget)
Experience analysing business processes in Logistics, Warehouse Management, Asset Management, Fleet Management, Financial Management, Legal, HR, or Project Management
Business (optionally system) analysis experience on the ServiceNow platform: ITSM (HAM, CMDB), SecOps, CSM, Enterprise Asset Management, Strategic Portfolio Management - on-prem and cloud
Experience through at least one full software-solution lifecycle; strong grounding in BPMN and UML (capability/activity/state diagrams, logical data models); familiarity with Sparx EA, ARIS or similar
Strong analytical and communication skills, solid documentation practice, and problem-solving ability

Logistics

Location: Warsaw, Poland - near-site, no travel foreseen
Engagement: framework contract, initial 12-month Specific Contract with up to 3 renewals (up to 48 months total)
Start date: as early as 25 November 2026
Clearance: not required
Selection process: interview only (no written test)