Customer Success Manager - Climate Advisory
About the Company
A Berlin-based climate tech company building the operating system for the food industry's path to Net Zero. Their platform helps F&B enterprises measure and reduce farm-level emissions - the hardest part of the problem, representing the vast majority of a food company's carbon footprint.
Backed by over €10m raised in their first two years, they've signed and onboarded some of the largest F&B players in Europe. This is an early-stage, high-growth team where your work has direct impact on climate outcomes at scale.
About the Role
As a Customer Success Manager - Climate Advisory, your mission is to support enterprise customers in calculating their Corporate Carbon Footprint and setting Net Zero targets that drive real climate impact.
You'll run Corporate Carbon Footprint (CCF) projects end-to-end using the platform, manage multiple client accounts simultaneously, and become the trusted climate advisor customers turn to for guidance. This role sits at the intersection of climate science, data analysis, and client relationship management.
This role requires presence in the Berlin office. Fluency in German (C1+) and English is required. No previous experience in the climate space is necessary - they'll help you grow into an expert and thought leader.
What You'll Work On
Make sense of Corporate Carbon Footprints
Use the platform to independently run CCF projects, ensuring data quality, accuracy, and consistency
Translate emission analyses into clear, decision-ready outputs (Excel, presentations) for both technical and executive audiences
Stay current on GHG Protocol and SBTi developments
Manage projects and accounts
Own the full project lifecycle: timelines, stakeholder expectations, data collection, and emission analysis
Manage multiple projects simultaneously across a diverse customer base
Collaborate with internal Account Management and Customer Success to maintain account health
Collect customer feedback and work with the Product team to improve the software and offering
Empower clients to achieve their climate goals
Analyse CO₂ emission patterns and derive corporate-level reduction measures
Support customers in setting credible, science-based climate targets
Build lasting connections with customers and become the person they turn to for climate advice
What We're Looking For
Hands-on experience with carbon accounting standards (e.g. GHG Protocol) and proven ability to deliver corporate carbon footprints end-to-end - for clients or in-house
Comfortable in client-facing roles, managing multiple projects and building strong customer relationships
Strong quantitative skills and ability to navigate complex datasets
Able to translate analysis into clear, high-quality presentations and dashboards for internal and executive stakeholders
Organised and self-directed - comfortable working autonomously in a fast-paced startup environment
Fluent in German (C1+) and English
Hiring Process
Fast and transparent - they aim to complete the full end-to-end process within 10 working days, with prep material provided at every step.