About AlfaDocs

AlfaDocs is a cloud-based practice-management platform for dental clinics, based in Milan. We help dental practices run their day-to-day operations more efficiently, from scheduling and patient records to billing - and we're growing our customer base across Italy.

The Role

We're looking for a Customer Success / Account Manager to own the relationship with our existing dental-clinic clients after they go live on AlfaDocs. You'll be the client's main point of contact for retention, adoption, and after-sales support, and you'll drive upsell and expansion opportunities across your book of accounts, directly contributing to net revenue retention.

What you'll do

Own a portfolio of existing dental-clinic client relationships end-to-end, from onboarding handover through the full customer lifecycle.
Drive product adoption so clients get real value from AlfaDocs, reducing churn risk.
Run regular check-ins and business reviews to understand client needs and surface expansion opportunities.
Identify and close upsell/cross-sell opportunities (additional modules, seats, services), owning net revenue retention for your accounts.
Handle after-sales questions and escalations, coordinating with product/support as needed to resolve issues quickly.
Track account health, renewal risk, and expansion pipeline, and report on it internally.

What we're looking for

5+ years of relevant B2B experience in customer success, account management, or client-facing commercial roles.
Stable tenure at previous employers - we value people who commit and grow within a role.
Proven ability to manage a portfolio of accounts, drive retention, and identify/close upsell opportunities.
Comfortable owning commercial conversations (renewals, upsell, pricing) with clients directly.
Native or fluent Italian (mandatory); English is a plus.
Background in a larger company is welcome - what matters most is a strong account-management track record; B2C-only experience is not a fit for this role.

Nice to have

Experience in a SaaS/subscription business model.
Experience in healthcare, dental, or medtech (e.g. Doctolib, DocPlanner/MioDottore, Straumann, Align, Dentsply).

Location & language

Milan, hybrid - around 1 day/week in the office after onboarding.
Full-time, permanent contract.
Italian native/fluent mandatory; English a plus.
Compensation: competitive, discussed based on experience.