About the Client

We're an international fintech lender on a mission to make funding faster and simpler for small businesses, already operating in 11 countries. We're now launching in Kraków, and we're looking for people who want to build something new: the chance to help shape how we grow here from day one, with real ownership and room to develop as the team scales.

The role

The Administration Assistant will play a vital role in supporting the Recovery & Customer Care team. This role focuses on providing administrative assistance to ensure team performance is maximised. The position involves direct engagement with internal and external stakeholders, assisting with inbound and outbound communication, and managing various tasks and projects assigned by the Recovery & Customer Care Manager.

What you bring

Ability to manage multiple tasks, prioritise effectively, and meet deadlines
Strong verbal and written communication, including handling customer interactions
Thorough and accurate in task completion, ensuring all details are managed
Ability to address and resolve issues independently, ensuring the smooth operation of daily activities
Capability to handle sensitive information responsibly
Competence in using office software and tools
Ability to build and maintain professional relationships with stakeholders
Proactive approach with a continuous improvement mindset
Fluency in Polish and English (required)

What you'll do

Handle inbound and outbound communications, including phone calls and emails
Coordinate tasks and projects as assigned by the Recovery & Customer Care Manager
Engage with internal and external stakeholders to manage and resolve issues
Ensure confidentiality in handling sensitive information
Assist with various credit-related activities and tasks as required
Represent the company professionally in all interactions, ensuring a positive customer experience

Logistics

Location: Kraków, Poland.
Full-time.