About the role

We're hiring a Business Analyst to support a large EU agency, delivered through a long-term Framework Contract for IT consultancy services (Re-opening of Competition 58, Lot 1). This is a long-term, near-site engagement based at the agency's headquarters, with occasional travel to other locations.

The role

You'll drive business analysis across enterprise systems and processes - modelling value chains and business processes, eliciting requirements, and supporting the full lifecycle of enterprise-scale software deployments.

What you'll do

Model and document value chains/streams, business processes, roles, capabilities, and data
Elicit and analyse business needs, requirements, and user stories
Support business experts and product owners during requirements definition and software development
Maintain and track requirements/user stories through the systems lifecycle
Translate business, user, and technical needs into business requirements specifications
Map business goals, project benefits, priorities, components, and system features
Analyse available systems and support identification of solution options
Support preparation of business cases and feasibility studies
Contribute to systems design, testing, quality assurance, and change management
Design, validate, and test business processes to drive process excellence
Take a holistic approach to planning and managing continuous business process improvement programmes
Coach client staff on upcoming changes, ensuring plans are in place for new skills and process changes
Collaborate with process owners to continually identify improvement opportunities
Identify opportunities for business process improvement that lower cost or raise effectiveness/efficiency
Communicate project objectives, business case, requirements, and scope to all stakeholders
Quantitatively analyse business processes, including cost-benefit and what-if analysis
Plan organisational change processes and implement performance monitoring for business processes
Support business users in developing strategic and tactical plans
Support definition of transition roadmaps for business architectures

What you bring

Experience covering at least one complete lifecycle of a software solution
Knowledge of business process modelling using BPMN notation
Strong skills in requirements/user story elicitation and analysis
Familiarity with analysis/modelling notations such as UML (capability, activity, and state diagrams, logical data models, etc.)
Proficiency with modelling tools such as Sparx Enterprise Architect, ARIS Architect, or similar
Excellent analytical and communication skills
Strong ability to create and maintain analytical and project documentation
Strong problem-solving skills
Experience as Business Analyst on a large-scale project (over 1 year duration, over €1M budget) deploying an enterprise resource planning system
Experience analysing business processes across Logistics, Warehouse Management, Asset Management, Fleet Management, Financial Management, Legal, HR, and Project Management
Experience in business analysis for Microsoft technologies: SharePoint 2019, SharePoint Subscription Edition, SharePoint Online, Power Automate, Power Apps, Dataverse
Experience in business analysis for the ServiceNow platform (custom applications and standard modules such as Enterprise Assets Management, Strategic Portfolio Management, Customer Service Management, on-prem and cloud)
Minimum required years of relevant IT and similar-position experience as defined by the tender profile
Minimum English level: as required by the tender (CEFR)
At least one relevant certification: Certification of Capability in Business Analysis (CCBA) or equivalent, Certified UML Professional (Foundation level) or BPMN 2 Fundamental level, or an equivalent internationally recognised certification

Logistics

Location: near-site, at the client's headquarters, with travel to other locations as required
Engagement: Specific Contract under a framework contract, with defined initial duration and renewal options
Selection includes an interview stage as defined by the framework contract