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Forward Deployed Engineer
TechTree's client
Salary
£50k – £65k
Work mode
Remote
What we're looking for
- Proven implementation track record in SaaS, PropTech, CAFM, or B2B software
- Strong technical aptitude and intellectual curiosity
- Exceptional communication skills
- Organised, detail-oriented, and proactive
- Ambitious and eager to grow into a senior role
About the role
About the Role
We are looking for a high-performing Forward Deployed Engineer to join our Customer Experience team. Someone who takes full ownership of outcomes, not just tasks, and who thrives in a fast-paced, customer-focused environment.
This is not a role for someone who wants to follow a script. You will own individual implementations end-to-end, contribute to complex enterprise rollouts, and be expected to think strategically about how we deliver value to customers — not just execute.
This is a brilliant development opportunity for someone who has built a solid foundation in software implementations and technical delivery, and is ready to step up, take on more responsibility, and grow fast in a scaling business.
Location: Cardiff-based, remote (with the ability to meet with the team from time to time), with regular travel across the UK for on-site customer visits.
Responsibilities
Own end-to-end customer implementations — lead technical deployments for assigned customers from kickoff through go-live. You set the pace, manage the complexity, and are accountable for the outcome.
Drive enterprise-level rollouts — work closely with the Solutions and Implementation Manager on complex, multi-site projects. You are expected to bring strategic thinking to planning, not just execution.
Be the technical authority on the platform — develop deep platform expertise so you can guide customers through configurations, resolve issues decisively, and challenge solutions that do not serve the customer's long-term goals.
Lead strategic success planning — hold meaningful conversations with key accounts about measurable outcomes. You are not just checking boxes — you are helping customers unlock real value.
Act as a bridge between customer and product — work cross-functionally with Sales, Customer Success, Product, and Engineering. Your customer insights should actively shape how the platform is built and improved.
What You Will Bring to the Team
Proven track record in forward deployed, solutions engineering, or technical delivery roles — you have successfully shipped against real customer environments, ideally in SaaS, PropTech, CAFM, or B2B software. You know what good looks like and you hold yourself to it.
Strong technical aptitude and intellectual curiosity — you get to grips with complex platforms fast, troubleshoot independently, and work confidently inside customer stacks. You do not wait for someone else to figure it out.
Strategic thinking, not just execution — you understand the customer's broader goals and connect your work to their business outcomes. You ask why, not just how.
Ownership mindset — you take responsibility for your projects, your customers, and your results. When something goes wrong, you fix it. When something could be better, you say so.
Exceptional communication skills — you can translate technical complexity into plain language, build trust with senior stakeholders, and represent the company credibly at every level of a customer organisation.
Organised, detail-oriented, and proactive — you keep projects on track, flag risks early, and never let something slip through the cracks. You are the kind of person others rely on.
Comfortable with key tools — HubSpot, Vitally, Jira, or similar. You are data-driven and confident reporting on progress with clarity.
Hungry to grow — you are ambitious. You want to be the best at what you do and are actively looking to develop into a senior role. This is not a holding position — it is a launchpad.
What Success Looks Like
High-quality, on-time deployments. Customers who see value fast. Satisfaction scores that reflect the standard we hold ourselves to. And a clear trajectory toward a senior forward deployed role.
What We Offer
Permanent contract with competitive yearly salary range of £50,000–£65,000
A clear path to a senior forward deployed engineering role — performance is noticed and rewarded
A collaborative, no-micromanagement culture — we trust you to deliver
Part of a fast-scaling, international group redefining how real estate is managed
We are looking for a high-performing Forward Deployed Engineer to join our Customer Experience team. Someone who takes full ownership of outcomes, not just tasks, and who thrives in a fast-paced, customer-focused environment.
This is not a role for someone who wants to follow a script. You will own individual implementations end-to-end, contribute to complex enterprise rollouts, and be expected to think strategically about how we deliver value to customers — not just execute.
This is a brilliant development opportunity for someone who has built a solid foundation in software implementations and technical delivery, and is ready to step up, take on more responsibility, and grow fast in a scaling business.
Location: Cardiff-based, remote (with the ability to meet with the team from time to time), with regular travel across the UK for on-site customer visits.
Responsibilities
Own end-to-end customer implementations — lead technical deployments for assigned customers from kickoff through go-live. You set the pace, manage the complexity, and are accountable for the outcome.
Drive enterprise-level rollouts — work closely with the Solutions and Implementation Manager on complex, multi-site projects. You are expected to bring strategic thinking to planning, not just execution.
Be the technical authority on the platform — develop deep platform expertise so you can guide customers through configurations, resolve issues decisively, and challenge solutions that do not serve the customer's long-term goals.
Lead strategic success planning — hold meaningful conversations with key accounts about measurable outcomes. You are not just checking boxes — you are helping customers unlock real value.
Act as a bridge between customer and product — work cross-functionally with Sales, Customer Success, Product, and Engineering. Your customer insights should actively shape how the platform is built and improved.
What You Will Bring to the Team
Proven track record in forward deployed, solutions engineering, or technical delivery roles — you have successfully shipped against real customer environments, ideally in SaaS, PropTech, CAFM, or B2B software. You know what good looks like and you hold yourself to it.
Strong technical aptitude and intellectual curiosity — you get to grips with complex platforms fast, troubleshoot independently, and work confidently inside customer stacks. You do not wait for someone else to figure it out.
Strategic thinking, not just execution — you understand the customer's broader goals and connect your work to their business outcomes. You ask why, not just how.
Ownership mindset — you take responsibility for your projects, your customers, and your results. When something goes wrong, you fix it. When something could be better, you say so.
Exceptional communication skills — you can translate technical complexity into plain language, build trust with senior stakeholders, and represent the company credibly at every level of a customer organisation.
Organised, detail-oriented, and proactive — you keep projects on track, flag risks early, and never let something slip through the cracks. You are the kind of person others rely on.
Comfortable with key tools — HubSpot, Vitally, Jira, or similar. You are data-driven and confident reporting on progress with clarity.
Hungry to grow — you are ambitious. You want to be the best at what you do and are actively looking to develop into a senior role. This is not a holding position — it is a launchpad.
What Success Looks Like
High-quality, on-time deployments. Customers who see value fast. Satisfaction scores that reflect the standard we hold ourselves to. And a clear trajectory toward a senior forward deployed role.
What We Offer
Permanent contract with competitive yearly salary range of £50,000–£65,000
A clear path to a senior forward deployed engineering role — performance is noticed and rewarded
A collaborative, no-micromanagement culture — we trust you to deliver
Part of a fast-scaling, international group redefining how real estate is managed
Compensation & benefits
Salary: £50k – £65k
About TechTree's client
At this organization, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business. Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started. Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus.