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Technical Customer Support Specialist (Independent Contractor)
TechTree's client
Salary
Undisclosed
Work mode
Remote
What we're looking for
- 2–3 years in technical customer support (SaaS / high-growth tech; B2B/enterprise preferred)
- Strong technical troubleshooting background
- Proven ability to ramp quickly with minimal onboarding
- Operate effectively in ambiguity
- Interest in AI and audio
- Background in troubleshooting telephony-related issues using AI integrations, SIP, Twilio, or other tools and platforms
About the role
Please note: this is an independent contractor role, with no benefits and health insurance.
We are seeking a highly technical Technical Customer Support Specialist who can independently troubleshoot complex issues across APIs, integrations, and our broader AI audio platform. The role requires working in a fast-moving startup environment with minimal guidance, quickly understanding new features and systems, and adapting to constant change.
The candidate should have a strong background in technical support within SaaS or high-growth tech environments, be comfortable with troubleshooting API-related issues, and be able to read and reason about code. They should have a strong interest in AI and audio, and be able to translate complex technical findings into clear, concise explanations for both customers and internal teams.
The role also involves troubleshooting telephony-related issues using AI integrations, SIP, Twilio, or other tools and platforms, which is a major area of support offered.
The candidate should have 2–3 years of experience in technical customer support, preferably in SaaS or high-growth tech environments, with a focus on B2B/enterprise. They should have a strong technical troubleshooting background, prioritize technical depth over generic support skills, and have the ability to quickly ramp up with minimal onboarding and operate effectively in ambiguity. The role thrives in a fast-paced, changing startup environment with limited process and documentation.
Technical skills required include:
- APIs & Integrations: Confident troubleshooting REST APIs, HTTP requests/responses, auth, webhooks, and integration flows. Comfortable debugging browser/network errors and client-side issues.
- GCP & Data: Hands-on experience with GCP tools, especially GCP Logs. Solid understanding of SQL for querying, investigating, and validating data in logs.
- Code & Debugging: Able to read and troubleshoot code, especially Python. Exposure to JavaScript/Node.js/React is a strong plus. Can reason about logs, stack traces, and error messages to isolate root causes.
AI & Audio skills include a strong interest in AI, familiarity with LLM concepts, and a basic understanding of how AI models are used in production workflows. Interest or experience in audio technology or media processing is a plus, with prior use of AI audio tools being a bonus.
The role requires a highly autonomous individual who manages their own workload, priorities, and learning without close supervision. They should be a fast learner, adaptable, proactive, and possess strong soft skills such as clear communication, attention to detail, collaboration, and accountability.
We are seeking a highly technical Technical Customer Support Specialist who can independently troubleshoot complex issues across APIs, integrations, and our broader AI audio platform. The role requires working in a fast-moving startup environment with minimal guidance, quickly understanding new features and systems, and adapting to constant change.
The candidate should have a strong background in technical support within SaaS or high-growth tech environments, be comfortable with troubleshooting API-related issues, and be able to read and reason about code. They should have a strong interest in AI and audio, and be able to translate complex technical findings into clear, concise explanations for both customers and internal teams.
The role also involves troubleshooting telephony-related issues using AI integrations, SIP, Twilio, or other tools and platforms, which is a major area of support offered.
The candidate should have 2–3 years of experience in technical customer support, preferably in SaaS or high-growth tech environments, with a focus on B2B/enterprise. They should have a strong technical troubleshooting background, prioritize technical depth over generic support skills, and have the ability to quickly ramp up with minimal onboarding and operate effectively in ambiguity. The role thrives in a fast-paced, changing startup environment with limited process and documentation.
Technical skills required include:
- APIs & Integrations: Confident troubleshooting REST APIs, HTTP requests/responses, auth, webhooks, and integration flows. Comfortable debugging browser/network errors and client-side issues.
- GCP & Data: Hands-on experience with GCP tools, especially GCP Logs. Solid understanding of SQL for querying, investigating, and validating data in logs.
- Code & Debugging: Able to read and troubleshoot code, especially Python. Exposure to JavaScript/Node.js/React is a strong plus. Can reason about logs, stack traces, and error messages to isolate root causes.
AI & Audio skills include a strong interest in AI, familiarity with LLM concepts, and a basic understanding of how AI models are used in production workflows. Interest or experience in audio technology or media processing is a plus, with prior use of AI audio tools being a bonus.
The role requires a highly autonomous individual who manages their own workload, priorities, and learning without close supervision. They should be a fast learner, adaptable, proactive, and possess strong soft skills such as clear communication, attention to detail, collaboration, and accountability.
Compensation & benefits
contractor role (no benefits)