About the Company

A Berlin-based climate tech company building the operating system for the food industry's path to Net Zero. Their platform helps F&B enterprises measure and reduce farm-level emissions - the hardest part of the problem, representing the vast majority of a food company's carbon footprint.

Backed by over €10m raised in their first two years, they've signed and onboarded some of the largest F&B players in Europe. This is an early-stage, high-growth team where your work has direct impact on climate outcomes at scale.

About the Role

As a (Senior) Customer Success Manager - Farm Data, your mission is to drive customer success across a defined portfolio, ensuring smooth project execution and platform adoption, and helping build the strong, trust-based relationships that maximise long-term value and advocacy.

You'll own the end-to-end customer journey - guiding enterprise clients through onboarding, data collection, verification, reporting, and reduction readiness - while also working directly with farmers and farm technicians to drive the primary data collection that sits at the heart of the product.

This role requires full-time presence in the Berlin office. Fluency in German and English is required. Agricultural background is a strong plus. No previous experience in the climate space is required.

What You'll Work On

Drive customer success and long-term value

Own the success of a defined customer portfolio, acting as the primary point of contact and trusted advisor
Guide customers through key milestones: onboarding, data collection, verification, reporting, and reduction readiness
Ensure customers clearly understand and realise the value of the platform

Manage projects end-to-end

Plan, manage, and execute customer projects from start to finish
Drive primary data coverage at scale through increased user engagement and data completion
Serve as the first point of contact for agricultural users when needed
Ensure high data quality, clear milestones, and on-time delivery

Enable farmers directly

Design and run farmer-facing enablement, including digital webinars, to drive participation, improve data quality, and build trust at the farm level

Collaborate cross-functionally

Work closely with Account Management to relay customer feedback
Build trust-based customer relationships that drive long-term satisfaction, retention, and advocacy

What We're Looking For

First experience in Customer Success, Operations, or other fast-paced environments where you supported or executed customer-facing processes end-to-end
Hands-on and detail-oriented - you thrive in fast-changing, early-stage environments, can juggle multiple tasks, and ensure nothing falls through the cracks
People-centric and proactive: empathetic, approachable, and able to communicate clearly while keeping customer outcomes and business priorities in mind
Comfortable working with data in Excel and digital platforms, with an eye for completeness and consistency
Agricultural background is a strong plus (practical farm experience, agricultural studies, or prior work with agricultural users such as advisors or cooperatives)
Fluent in German and English; additional languages (Polish, French, Portuguese, Spanish) are a plus

Hiring Process

Fast and transparent end-to-end process - they aim to complete the full process within 10 working days, with prep material provided at every step.